ALT 5 Coins Support
Please find the answer to your question in our FAQ below. If you are unable to find it, you can send a request to our support team by submitting the form.
First you will need to register for an ALT 5 Coins account. You can do this by clicking the "sign-up" button at the top right corner of the website or you can sign-up by clicking right here.
No, it is completely free to register for an ALT 5 Coins account.
In your account dashboard you will not be able to make purchases until you verify your account. You do this by going through the verification widget. To start the verification process click on the "verify account" or "verify now" buttons located at the top of your dashboard and on the left side of your dashboard.
In order to verify your account through the verification widget you will need:
- Personal Details (name, email, phone number..)
- Address Details
- Separate photos of the complete front and back of your ID close up on a dark background. (acceptable ID is a driver's licence, Passport or government issued ID card) Note: please have these photos ready for upload in .jpg format.
- Selfie of you holding your ID (on mobile this can be taken live in the app or uploaded. On desktop you must take a photo in advance and then upload.)
Below is the complete verification process and what to expect going through the verification widget.
Step 1. Click on "Begin verification" in the verification widget
NOTE: have the front and back of your Government ID photos ready for upload separately. A full complete photo of your ID is required, in .jpg format, on a dark background. Acceptable government ID is a driver's licence, Passport or Government issued ID card.
Step 2. Fill in personal details
Step 3. Fill in address details
Step 4. Verify Identity (choose the type of ID you will be uploading (front and back)
Step 5. Position the document (This is only to show you how to position your document for a photo. Do not drag images here. Click next.
Step 6. Upload the front of your ID by clicking in the box. Click next.
Step 7. Pull circles in 4 corners to line up with edges of ID
Step 8. Position the document (This is only to show you how to position your document for a photo. Do not drag images here. Click next.
Step 9. Upload the back of your ID by clicking in the box. Click next.
Step 10. Pull circles in 4 corners to line up with edges of ID.
Step 11. Upload or take a selfie (NOTE: On desktop computer you must upload a selfie of you holding your ID. On mobile you can take a live photo in the widget OR upload a photo of you holding your ID)
Step 12. Make sure you are satisfied with selfie. If not, upload or take a new photo. Click next.
Step 13. Wait for system to process your information.
Step 14. Verification submission complete. PLEASE ALLOW UP TO (1) BUSINESS DAY TO PROCESS YOUR SUBMISSION AND VERIFY YOUR ACCOUNT. You will receive an email letting your know when you have been verified. You will only be contacted if you are verified or if further information is required to verify.
You can buy cryptocurrencies using your credit card. We accept Visa and Mastercard.
We are only able to accept Visa's and Mastercard’s that are 3D-Secure (3DS). Unfortunately if your credit card is not 3DS enrolled, you will have to contact your card provider.
3DS is an authentication step that helps prevent fraud when you make online card purchases. MasterCard may refer to 3DS as “MasterCard SecureCode” and Visa as “Verified by Visa”.
This occurs with multiple failed payment attempts, in which the processor puts the account on hold. In order to reactivate your account please provide us with proof of card ownership:
- Proof of card ownership - (Such as a recent statement with your name)
- Last 4 digits of your credit card and name of the bank
- A selfie with your passport/document ID.
The Maximum limit per transaction is $1,500 USD. Maximum Daily purchase allowed is $1,500 USD and Weekly (rolling 7 days back) limit is $3,000 USD.
Amount shown on checkout is an estimate. You may receive a slightly less or more, as a result of fluctuating prices between order time and final confirmation of your payment.