Alt 5 Coins Frequently Asked Questions

Alt 5 Coins Support

Please find the answer to your question in our FAQ below. If you are unable to find it, you can send a request to our support team by submitting the form.

How do I buy cryptocurrency on your website?

First you will need to sign up for an Alt 5 Coins account which you can sign up here.

Is there a fee for signing up?

No, it is completely free to register for an Alt 5 Coins account.

How can I pay for cryptocurrencies?

You can buy cryptocurrencies using your credit card. We accept Visa and Mastercard.

Why does my credit card need to support 3D-Secure

We are only able to accept Visa and Mastercard’s that are 3D-Secure (3DS).  Unfortunately if your credit card is not 3DS enrolled, you will have to contact your card provider.

3DS is an authentication step that helps prevent fraud when you make online card purchases. MasterCard may refer to 3DS as  “MasterCard SecureCode” and Visa as “Verified by Visa”.

Why I did not receive the amount quoted on checkout

Amount shown on checkout is an estimate.  You may receive a slightly less or more, as a result of fluctuating prices between order time and final confirmation of your payment.