ALT 5 Coins Frequently Asked Questions

ALT 5 Coins Support

Please find the answer to your question in our FAQ below. If you are unable to find it, you can send a request to our support team by submitting the form.

First you will need to register for an ALT 5 Coins account. You can do this by clicking the "sign-up" button at the top right corner of the website or you can sign-up by clicking right here.

No, it is completely free to register for an ALT 5 Coins account.

In your account dashboard you will not be able to make purchases until you verify your account. You do this by going through the verification widget. To start the verification process click on the "verify account" or "verify now" buttons located at the top of your dashboard and on the left side of your dashboard.

This is where the buttons are to verify your account

In order to verify your account through the verification widget you will need:

  1. Personal Details (name, email, phone number..)
  2. Address Details
  3. Separate photos of the complete front and back of your ID close up on a dark background. (acceptable ID is a driver's licence, Passport or government issued ID card) Note: please have these photos ready for upload in .jpg format.
  4. Selfie of you holding your ID (on mobile this can be taken live in the app or uploaded. On desktop you must take a photo in advance and then upload.)

Below is the complete verification process and what to expect going through the verification widget.

Step 1. Click on "Begin verification" in the verification widget

NOTE: have the front and back of your Government ID photos ready for upload separately. A full complete photo of your ID is required, in .jpg format, on a dark background. Acceptable government ID is a driver's licence, Passport or Government issued ID card.

Begin Verification

Step 2. Fill in personal details 

Fill in personal details

Step 3. Fill in address details 

Fill in address details

Step 4. Verify Identity (choose the type of ID you will be uploading (front and back)

Choose your ID type

Step 5. Position the document (This is only to show you how to position your document for a photo. Do not drag images here. Click next.

Guide to position document

Step 6. Upload the front of your ID by clicking in the box. Click next.

Upload front of ID

Step 7. Pull circles in 4 corners to line up with edges of ID

Pull green circles to align with edges of ID

Step 8. Position the document (This is only to show you how to position your document for a photo. Do not drag images here. Click next.

Position back of ID

Step 9. Upload the back of your ID by clicking in the box. Click next.

Upload back of ID

Step 10. Pull circles in 4 corners to line up with edges of ID.

Pull green circles to edge of ID

Step 11. Upload or take a selfie (NOTE: On desktop computer you must upload a selfie of you holding your ID. On mobile you can take a live photo in the widget OR upload a photo of you holding your ID)

Upload a selfie or take an image

Step 12. Make sure you are satisfied with selfie. If not, upload or take a new photo. Click next.

Accept or upload new selfie 

Step 13. Wait for system to process your information. 

Wait for processing

Step 14. Verification submission complete. PLEASE ALLOW UP TO (1) BUSINESS DAY TO PROCESS YOUR SUBMISSION AND VERIFY YOUR ACCOUNT.  You will receive an email letting your know when you have been verified. You will only be contacted if you are verified or if  further information is required to verify. 

 

You can buy cryptocurrencies using your credit card. We accept Visa and Mastercard.

We are only able to accept Visa's and Mastercard’s that are 3D-Secure (3DS).  Unfortunately if your credit card is not 3DS enrolled, you will have to contact your card provider.

3DS is an authentication step that helps prevent fraud when you make online card purchases. MasterCard may refer to 3DS as  “MasterCard SecureCode” and Visa as “Verified by Visa”.

This occurs with multiple failed payment attempts, in which the processor puts the account on hold. In order to reactivate your account please provide us with proof of card ownership:

  1. Proof of card ownership - (Such as a recent statement with your name)
  2. Last 4 digits of your credit card and name of the bank
  3. A selfie with your passport/document ID.

This can be sent to us at [email protected] or directly to the processor at [email protected]

The Maximum limit per transaction is $1,500 USD.  Maximum Daily purchase allowed is $1,500 USD and Weekly (rolling 7 days back) limit is $3,000 USD.

Amount shown on checkout is an estimate.  You may receive a slightly less or more, as a result of fluctuating prices between order time and final confirmation of your payment.